This is a unique and challenging time that we all face by the global spread of the COVID-19 virus. During this unprecedented time, it’s our primary responsibility to keep our colleagues and their families safe, whilst continuing to meet your needs with trusted and reliable property data.

You can rely on us.

Having already invested in business continuity solutions, our agile data and technology business remains resilient during this uncertain time. We continue to operate a fully functional service using our cloud-based technology and connectivity through remote working.

Meeting your clients’ needs.

This is an unsettling time for everyone, and we understand you may be navigating new business practices like home working patterns and infrastructure, as well as maintaining service to your customers. When it comes to fulfilling your property data due diligence, we’re here to help. Our ForeSite Platform remains available 24 hours per day for up to date property data like Planning, Public Rights of Way (PRoW) or EA Flood Zones, to name but a few. If you’d like a refresher on how to use our platform, just let us know.

Managing expectations.

Given the scale of the Coronavirus situation, we expect there will be some changes to the normal service Local Authorities and our third-party suppliers deliver. To help you manage your transactions and your clients’ expectations, below you will find an up to date list of all Local Authorities and Property Data suppliers whose service is currently affected. You will also be notified of any expected changes as soon as we are aware, via email.
Local Authority/SupplierUpdate
Barking & Dagenham London Borough Council;
Blackburn with Darwen Borough Council;
Bolsover District Council (turnaround time of 10 working days);
Bournemouth Borough Council;
Breckland Council;
British Gypsum Plc;
Burnley Borough Council;
Bury Council;
Ceredigion County Council;
Chelmsford City Council (turnaround time of 35 working days);
Chesterfield Borough Council (turnaround time of 10 working days);
Chichester District Council;
Corby Borough Council;
Darlington Borough Council (turnaround time of 10 working days);
Derbyshire County Council (turnaround time of 5 working days);
Dover District Council;
East Northamptonshire Council;
East Riding of Yorkshire Council (turnaround time of 20 working days);
Enfield Borough Council;
Greenwich London Borough Council (turnaround time of 15 working days);
Hackney London Borough Council (turnaround time of 29 working days);
Harrogate Borough Council (turnaround time of 25 working days);
High Peak Borough Council (turnaround time of 25 working days);
Hyndburn Borough Council (turnaround time of 10 working days);
Kent County Council;
Kingston Upon Thames Royal Borough Council
(turnaround time of 8 working days);
Lambeth London Borough Council;
London Borough of Havering (turnaround time of 20 working days);
Maldon District Council (turnaround time of 10 working days);
Newport City Council (turnaround time of 20 working days);
North East Derbyshire District Council;
North Lincolnshire Council (Highways);
Pendle Borough Council (turnaround time of 10 working days);
Peterborough City Council;
Poole Borough Council (turnaround time of 5 working days);
Redcar & Cleveland Borough Council (turnaround time of 7 working days);
Richmondshire District Council (turnaround time of 21 working days);
Rossendale Borough Council (turnaround time of 10 working days);
Sheffield City Council;
Shropshire Council (turnaround time of approx 11 working days);
St. Helens Borough Council;
Stafford Borough Council (turnaround time of  50 working days);
Staffordshire County Council (Highways);
Stratford-on-Avon District Council (turnaround time of 40 working days);
Thames Water;
Thanet Council;
Torbay Council;
Torridge District Council;
Waverley Borough Council;
Wealden District Council;
West Berkshire Council;
West Lancashire Borough Council (turnaround time of 10 working days);
Wrexham County Borough Council
Services have resumed.
Flintshire County CouncilWhilst requests are still being processed, they are unable to accept expedited search requests at this time.
Gateshead Borough CouncilWhilst services have been resumed, they have confirmed a turnaround time of 2 working days and that they are currently unable to provide highways plans.
Rhondda Cynon Taf Borough CouncilHighways search service has been fully resumed.
Warwickshire County CouncilThey have advised us they are experiencing major delays with their Highways searches, the revised turnaround time is to be confirmed. 
Aylesbury Vale (Buckinghamshire Council)The turnaround time for personal searches is currently 6-7 weeks.
Chelmsford City CouncilDue to the overwhelming level of searches being received, they have advised their turnaround time is now 35 working days. 
East Dorset District Council;
North Dorset District Council;
West Dorset Borough Council;
Weymouth Town Council
They now require 15 working days notice, this has taken effect immediately. 
Harrogate Borough CouncilDue to a number of reasons, they have advised they are currently experiencing an increase in their turnaround times. The current turnaround time is approximately 24 working days. 
High Peak Borough CouncilWe have been made aware that their turnaround times are currently 25 working days.
London Borough of HaveringDue to an exceptionally high volume of search requests, they have advised they will be implementing new procedures to deal with this. Turnaround times are currently 20 working days.
Shropshire CouncilThey have advised the current turnaround time is approx 3 weeks.

The content in these tables was last updated on Wednesday 30th September and is up to date to the best of our knowledge.

Search Delay Insurance.

If your transaction is critical to complete and your search data is not going to be back in time, you can consider Search Delay Insurance as a cost-effective alternative. For more information, talk to your Customer Relationship Manager. Alternatively, you can contact our Customer Service Team on 0800 240 4746, or email

Here to help.

Following guidance on social distancing, we are temporarily no longer conducting face-to-face appointments but we’re still here for any virtual meetings and/or training. Your Client Relationship Manager and our Customer Service Team continue to be available via telephone and email to deliver the high level of service you have come to know and expect from us.

Our agile data and technology business remains resilient during this uncertain time