22nd February

Service Update 

To help you manage your customers expectations, we use real time data to calculate our turn around times and we also include a 3-5 day buffer to account for frequent unexpected delays from Local Authorities.

As some local authorities are already unable to fulfil searches in time for the SDLT cut off date, we recommend you check our Local Authority Turnaround Times page for the latest information.

Like you, we’re inundated with requests and we too are working as fast and as fairly as we can.

We kindly ask during this time, to avoid picking up the phone to us, unless you have an urgent query. If you would like to check the status of your order, you can do so by following three simple steps:

1. Once signed in, select 'My Orders' tab
2. Click on the green '>' next to the associated order
3. You will then see a screen detailing the searches ordered, the status of each search and an estimated return date